HIS PALABRA · RETURNS
Returns & Exchanges
Updated October 10, 2026.
Every His Palabra piece is printed or embroidered just for you after you order. That is why we can't take back items for a change of mind, but we will always make it right if something arrives wrong.
We replace or refund
Misprints, defects, items damaged in shipping, and the wrong item or size sent by us.
We can't accept
Returns or exchanges for a change of mind or because a size you chose doesn't fit.
Within 30 days
Contact us within 30 days of delivery with a photo of the issue.
If something arrives wrong
- Email orders@hispalabra.org within 30 days of delivery with your order number (it starts with HP-).
- Attach a clear photo of the problem, such as the print, the damage, or the label showing the wrong size.
- Choose a free replacement or a refund to your original payment method. If a replacement isn't available, we refund you.
- You usually don't need to send the item back. If we do need it, we'll send a prepaid label.
Refunds go back to the original payment method once approved. Your bank may take 5 to 10 business days to show it.
Sizing
Because each piece is made for you, please check the size guide before ordering. Not sure? Email us and we'll help you choose.
Cancellations and changes
Need to change a size or address, or cancel? Email us right away. If your order hasn't been sent to production yet, we'll update it or cancel it for a full refund. Once production starts, we can't change or cancel it.
Lost or undelivered packages
If tracking stops moving or shows delivered but you don't have it, tell us within 30 days of the expected delivery date. We'll work with the carrier and replace or refund lost packages. If a package is returned because the address entered at checkout was incomplete or incorrect, we can reship it once you cover the new shipping cost.
Worn out over time?
Separate from this policy, the $9 shirt-credit program gives you store credit when you send back a His Palabra shirt that has faded, cracked, or whose QR no longer scans.
Questions about an order: orders@hispalabra.org. This policy does not limit any rights you have under applicable law.